# Pickup, unplanned stops and complaints

Lesson 4 of [Compare robotaxi services and plan a ride](https://robotaxis.fyi/academy/compare-and-plan-robotaxi-rides.md), 14 minutes.

The pickup - Go to the pickup point the app shows. Stay on the sidewalk. - Match the plate or the name in the app to the car. Do not open a car you did not book. - Do not wave a car down. It stops where the app tells it to stop. - Put on your seat belt before you start the ride. If the car stops by…

The rest of this lesson is for learners enrolled in the course. [See how Compare robotaxi services and plan a ride works](https://robotaxis.fyi/academy/compare-and-plan-robotaxi-rides.md).

Also on the [web page](https://robotaxis.fyi/academy/compare-and-plan-robotaxi-rides/pickup-stops-and-complaints).